The Critical Role of Service in Maximizing Uptime

When it comes to EV charging, uptime is not just a technical metric – it is the foundation of operational efficiency, customer trust, and business performance. For Charge Point Operators, Fleet Managers, and Public Transit Operators, even brief interruptions can have significant consequences.

This white paper defines uptime as the key performance metric for EV charging infrastructure and explores the factors that influence it. Drawing parallels with industries like telecoms and aviation, it shows how proactive maintenance, remote monitoring, and structured service agreements can turn reliability into a competitive advantage.

From guaranteed response times to predictive diagnostics, ABB E-mobility’s modular service offering transforms unpredictability into confidence, ensuring operators meet legal uptime requirements and deliver reliable charging experiences.

Download now to learn more about:

• The impact charging infrastructure reliability has on revenue, reputation, and operations
• The key drivers of charger uptime that influence performance benchmarks
• What a holistic service approach looks like in practice and why it is essential to achieve 99% uptime
• ABB E-mobility’s tailored Service Packages to support varying customer needs